500 W. Hospital Road, French Camp, CA 95231 (209) 468-6000
Our Medical Financial Assistance (MFA) office will work with you to determine if you are eligible.
In order to be considered for financial assistance, the patient (or their family representative) must complete an application and provide information that supports their financial need. When we review the application, we consider all means of payment—such as private insurance coverage, or coverage through Medicare, Medi-Cal, or other government programs—have been exhausted. The patient’s family income in relation to the federal poverty level (FPL) guidelines updated periodically in the Federal Register by the United States Department of Health and Human Services.
Patients whose household income is less than or equal to 200% of the current FPL guidelines may be eligible for full financial assistance.
Patients whose household income is less than or equal to 400% of the current FPL guidelines may be eligible for partial financial assistance.
Financial assistance may be presumptively granted in the absence of a completed application in situations where the patient does not apply but other available information supports a financial hardship.
Information on qualifying for presumptive eligibility can be found in San Joaquin General Hospital’s Financial Assistance policy, which can be accessed via the link below.
Call the Medical Assistance Program to get information about our discount payment and charity care policies and to make an appointment 209-468-6679.
The required documents you need are listed on the application for financial assistance. Call the financial counselor at 209-468-6679 if you have any questions.
Please find the attached applications for your convenience. If you need assistance in any other language, we offer interpreter services to accommodate your needs.
If you believe you were wrongly denied financial assistance, you may file a complaint with the State of California’s Hospital Bill Complaint Program. Go to HospitalBillComplaintProgram.hcai.ca.gov for more information and to file a complaint.
There are organizations that will help patients understand the billing and payment process, as well as the internet webpage for Health Consumer Alliance at healthconsumer.org. If you need further assistance accessing this information in another language or format (large print, braille, audio or other format) please contact The Medical Assistance Program at 209-468-6679.
If you have been denied financial assistance, you have the right to appeal. Send a written request for review within 30 days of your denial notice to:
Admitting Manager
P.O. Box 1020
French Camp, CA 95231
